Privacy Policy

1. Who We Are

Weald Glass is operated by Park Glass Ltd, registered in England and Wales (Company No. 10427507).

Registered Office:
Coldred Road
Parkwood Industrial Estate
Maidstone
Kent
ME15 9XX

For the purposes of data protection law, Park Glass Ltd is the data controller of your personal information.

If you have any questions regarding this policy, please contact:
info@wealdglass.co.uk

2. What Information We Collect

We may collect and process the following personal data:

2.1 Information You Provide
• Name
• Email address
• Telephone number
• Billing and delivery address
• Order details
• Measurements submitted for quotes or orders

2.2 Automatically Collected Information

When you visit our website, we may collect:
• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visits
• Referring website

This information is collected through cookies and analytics tools.

3. How We Use Your Information

We use your data to:
• Provide quotes and process orders
• Communicate regarding your enquiry or purchase
• Arrange delivery or collection
• Manage payments
• Improve our website and services
• Comply with legal obligations

We will only use your data where we have a lawful basis to do so under UK GDPR.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:
• Contract – to fulfil your order or provide a quote
• Legitimate Interest – to improve services and respond to enquiries
• Legal Obligation – for accounting and regulatory compliance
• Consent – where you opt-in to marketing communications

You may withdraw consent at any time.

5. Marketing Communications

If you opt in, we may send occasional emails relating to:
• Product updates
• Seasonal promotions
• Relevant glass services

You can unsubscribe at any time using the link in any email or by contacting us directly.

We do not sell or rent your personal data to third parties.

6. Sharing Your Information

We may share data with trusted third parties where necessary, including:
• Payment providers
• Delivery and courier companies
• IT and hosting providers
• Accountants and professional advisers

All third parties are required to handle your data securely and in accordance with UK data protection law.

7. Data Retention

We retain personal data only for as long as necessary to:
• Fulfil contractual obligations
• Comply with legal and tax requirements
• Resolve disputes

Financial records are typically retained for at least 6 years in line with HMRC requirements.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against:
• Unauthorised access
• Loss or misuse
• Alteration or disclosure

However, no online transmission can be guaranteed to be completely secure.

9. Your Rights

Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request erasure (where applicable)
• Restrict processing
• Object to processing
• Data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

To exercise your rights, please contact us at:
info@wealdglass.co.uk

10. Cookies

Our website uses cookies to:
• Improve user experience
• Analyse website traffic
• Support website functionality

You may control cookie settings through your browser.

A separate Cookie Policy may provide further details.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

Customer information is processed in accordance with our Privacy Policy and applicable UK data protection laws.

13. Complaints

We reserve the right to update this Privacy Policy at any time.
The latest version will always be available on our website.